Find your answers here

We accept various payment methods to make it easier for you! We accept:

• Visa
• MasterCard
• Discover
• American Express
• Diners Club
• Amazon Pay
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

We have a 30-day return policy, which means you
have 30 days after receiving your item to request a return.  Please be
advised some suppliers have a limited time frame of 15-day return
policy. Message us to know which return policy the product falls under.

To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heavens.luxx@gmail.com. 

If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at heavens.luxx@gmail.com.

Damages and issues
Please
inspect your order upon reception and contact us immediately if the
item is defective, damaged or if you receive the wrong item, so that we
can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain
types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The
fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the
new item.

European Union 14 day cooling off period
Notwithstanding
the above, if the merchandise is being shipped into the European Union,
you have the right to cancel or return your order within 14 days, for
any reason and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You’ll also need the receipt or proof of
purchase.

Refunds
We will notify
you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to
process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at heavens.luxx@gmail.com.

We are sorry, at this time we do not offer expedite delivery. I can promise you that receiving your product is worth the wait!

Leave that to us! Your time is very valuable to
us. In the moment you place your order you will receive a confirmation
text with a link to track your order directly.

OR

You can always check your tracking status on our Track Order located in Main Menu.